:root{--experience-bg:#09191d;--experience-surface:#10282e;--experience-raised:#16353c;--experience-paper:#fff8e8;--experience-muted:#b9c8c7;--experience-line:#b9c8c724;--experience-amber:#ffc867;--experience-orange:#ff7a3f;--experience-teal:#72d7c4;--experience-coral:#ff8b73;--experience-focus:#ffe39a;--experience-shadow:0 18px 55px #0003}.experience-workspace{--line:var(--experience-line);--surface:var(--experience-surface);--surface-2:var(--experience-raised);--primary:var(--experience-teal);--amber-soft:var(--experience-amber);color:var(--experience-paper);font-variant-numeric:tabular-nums}.experience-workspace button,.experience-workspace a,.experience-workspace input,.experience-workspace select,.experience-workspace summary{-webkit-tap-highlight-color:transparent}.experience-workspace :is(button,a,input,select,textarea,summary):focus-visible{outline:3px solid var(--experience-focus);outline-offset:3px}.experience-workspace .eyebrow{color:var(--experience-amber);letter-spacing:0;font-size:12px}.experience-workspace .text-button{min-height:44px;color:var(--experience-teal);align-items:center;gap:7px;font-weight:800;display:inline-flex}.experience-workspace .text-button span{transition:transform .18s}.experience-workspace .text-button:hover span{transform:translate(-3px)}.experience-workspace>.workspace-nav{z-index:12;backdrop-filter:blur(16px)saturate(125%);background:#0b1d22e6;border:1px solid #72d7c429;border-radius:18px;margin-bottom:22px;padding:6px;top:84px;box-shadow:0 12px 30px #00000026}.experience-workspace>.workspace-nav button{border:1px solid #0000;border-radius:13px;min-height:46px;transition:color .18s,background .18s,border-color .18s}.experience-workspace>.workspace-nav button.active{color:var(--experience-paper);background:linear-gradient(135deg,#72d7c429,#72d7c412);border-color:#72d7c42e;box-shadow:inset 0 1px #ffffff0a}#customer-view>.customer-nav{grid-template-columns:repeat(3,minmax(0,1fr));width:min(820px,100%);margin-inline:auto;display:grid}#customer-view>.customer-nav button{text-align:right;justify-content:center;align-items:center;gap:10px;min-width:0;padding:7px 14px;display:flex}.customer-nav__icon{width:32px;height:32px;color:var(--experience-teal);background:#72d7c414;border-radius:10px;flex:0 0 32px;place-items:center;font-size:18px;display:grid}.customer-nav button.active .customer-nav__icon{background:var(--experience-teal);color:#0b2429}.customer-nav button>span:last-child{min-width:0;display:grid}.customer-nav b{text-overflow:ellipsis;white-space:nowrap;font-size:13px;overflow:hidden}.customer-nav small{color:var(--experience-muted);text-overflow:ellipsis;white-space:nowrap;margin-top:1px;font-size:10px;overflow:hidden}#manager-view>.command-nav{grid-template-columns:repeat(7,minmax(0,1fr));display:grid;position:sticky;overflow-x:auto}#manager-view>.command-nav button{place-items:initial;justify-content:center;align-items:center;align-content:initial;min-width:0;min-height:48px;box-shadow:none;background:0 0;gap:7px;padding:8px 9px;display:flex}#manager-view>.command-nav button>span{color:var(--experience-teal);font-size:17px}#manager-view>.command-nav button>b{font-size:11px}.experience-hero,#manager-view .manager-hero{isolation:isolate;box-shadow:var(--experience-shadow);background:radial-gradient(circle at 8% 12%,#ffc86721,#0000 30%),linear-gradient(140deg,#16353cfa,#0d2227fa);border:1px solid #72d7c42b;border-radius:28px;position:relative;overflow:hidden}.experience-hero:before,#manager-view .manager-hero:before{content:"";z-index:-1;border:1px solid #ffc86729;border-radius:50%;width:210px;height:210px;position:absolute;inset:auto auto -110px -55px;box-shadow:0 0 0 32px #ffc86706,0 0 0 66px #72d7c405}.experience-hero h1,#manager-view .manager-hero h1{color:var(--experience-paper);margin:6px 0 8px;font-size:clamp(27px,4vw,42px);line-height:1.35}.experience-hero p,#manager-view .manager-hero p{max-width:600px;color:var(--experience-muted);margin:0;line-height:1.95}.customer-experience-hero{grid-template-columns:minmax(0,.9fr) minmax(460px,1.1fr);align-items:center;gap:30px;min-height:270px;padding:34px;display:grid}.experience-hero--compact{align-items:center;min-height:190px;padding:30px 34px;display:flex}.experience-hero--compact>div{max-width:680px}.customer-overview{grid-template-columns:repeat(2,minmax(0,1fr));gap:10px;display:grid}.customer-overview article{background:#09191d75;border:1px solid #fff8e817;border-radius:17px;grid-template-rows:auto auto;grid-template-columns:34px 1fr;align-items:center;column-gap:10px;min-height:94px;padding:14px;display:grid}.customer-overview article>span{width:34px;height:34px;color:var(--experience-teal);background:#72d7c41c;border-radius:11px;grid-row:1/3;place-items:center;font-size:17px;font-weight:900;display:grid}.customer-overview article:nth-child(3)>span{color:var(--experience-coral);background:#ff8b731c}.customer-overview article:nth-child(4)>span{color:var(--experience-amber);background:#ffc8671c}.customer-overview strong{color:var(--experience-paper);align-self:end;font-size:24px;line-height:1}.customer-overview small{color:var(--experience-muted);align-self:start;margin-top:5px;font-size:10px}.content-heading{justify-content:space-between;align-items:end;gap:16px;margin:30px 0 14px;display:flex}.content-heading h2{margin:0 0 5px;font-size:20px}.content-heading p{color:var(--experience-muted);margin:0;font-size:12px}#customer-view .request-list{gap:14px}#customer-view .customer-request-card{content-visibility:auto;contain-intrinsic-size:auto 360px;background:linear-gradient(145deg,#16353ccc,#10282ef0);border:1px solid #72d7c424;border-radius:22px;min-width:0;padding:22px;display:block;box-shadow:0 12px 32px #00000021}#customer-view .customer-request-card.need_information{border-color:#ff8b7357}#customer-view .customer-request-card.completed{border-color:#72d7c43d}.customer-request-card__header{justify-content:space-between;align-items:flex-start;gap:16px;min-width:0;display:flex}.customer-request-card__title{align-items:center;gap:12px;min-width:0;display:flex}.request-service-icon{width:44px;height:44px;color:var(--experience-teal);background:linear-gradient(145deg,#72d7c42b,#72d7c40f);border-radius:14px;flex:0 0 44px;place-items:center;font-size:18px;display:grid}.request-provider{color:var(--experience-amber);text-overflow:ellipsis;white-space:nowrap;margin-bottom:2px;font-size:11px;font-weight:800;display:block;overflow:hidden}#customer-view .customer-request-card h3{color:var(--experience-paper);text-overflow:ellipsis;white-space:nowrap;margin:0;font-size:17px;overflow:hidden}.customer-request-card__header>.badge{flex:none;min-height:30px;padding-inline:11px;font-weight:800}.request-progress{background:#ffffff0e;border-radius:99px;height:5px;margin:18px 0;overflow:hidden}.request-progress span{border-radius:inherit;background:linear-gradient(90deg,var(--experience-orange),var(--experience-amber),var(--experience-teal));height:100%;display:block}.customer-request-card.cancelled .request-progress span{background:var(--experience-coral)}.request-current{background:#09191d61;border:1px solid #fff8e814;border-radius:15px;padding:14px 16px}.request-current>span{color:var(--experience-teal);margin-bottom:5px;font-size:10px;font-weight:800;display:block}#customer-view .request-current p{color:#e9efea;margin:0;line-height:1.9}.request-facts{background:#fff8e812;border:1px solid #fff8e812;border-radius:15px;grid-template-columns:repeat(3,minmax(0,1fr));gap:1px;margin-top:12px;display:grid;overflow:hidden}.request-facts>span{background:var(--experience-surface);align-content:center;gap:4px;min-width:0;min-height:64px;padding:10px 13px;display:grid}.request-facts small{color:var(--experience-muted);text-overflow:ellipsis;white-space:nowrap;font-size:9px;overflow:hidden}.request-facts strong{color:var(--experience-paper);text-overflow:ellipsis;white-space:nowrap;font-size:11px;overflow:hidden}#customer-view .request-history{background:#09191d3d;border:1px solid #72d7c41f;border-radius:15px;margin-top:12px;padding:0}#customer-view .request-history summary{border-radius:inherit;min-height:46px;color:var(--experience-teal);justify-content:space-between;align-items:center;gap:12px;padding:10px 14px;font-size:12px;font-weight:800;list-style:none;display:flex}#customer-view .request-history summary::-webkit-details-marker{display:none}#customer-view .request-history summary:after{content:"+";color:var(--experience-amber);margin-inline-start:auto;font-size:18px}#customer-view .request-history[open] summary:after{content:"−"}#customer-view .request-history summary small{color:var(--experience-muted);font-size:10px;font-weight:500}#customer-view .request-history .timeline{border-right-color:#72d7c42e;margin:0 16px 16px;padding:3px 20px 0 0}#customer-view .timeline-item{grid-template-columns:10px minmax(0,1fr);gap:10px;padding:0;display:grid}#customer-view .timeline-item:before{display:none}#customer-view .timeline-dot{border:2px solid var(--experience-surface);background:var(--experience-teal);border-radius:50%;width:9px;height:9px;margin:7px -25px 0 0;box-shadow:0 0 0 3px #72d7c41f}#customer-view .timeline-message{background:#72d7c409;border-color:#72d7c41a}.directory-controls{z-index:2;backdrop-filter:blur(14px);background:#10282ef0;border:1px solid #72d7c429;border-radius:20px;margin:16px 0 20px;padding:15px 16px 0;position:relative;box-shadow:0 14px 35px #00000030}.directory-controls .public-search-controls{grid-template-columns:minmax(180px,.32fr) minmax(280px,1fr);gap:12px;display:grid}.directory-controls .search{color:var(--experience-muted);gap:7px;font-weight:700}.directory-controls :is(input,select){background:#09191d94;border-color:#72d7c424;min-width:0;min-height:46px}.directory-search{position:relative}.directory-search i{color:var(--experience-teal);pointer-events:none;font-size:20px;font-style:normal;position:absolute;bottom:9px;left:13px}.directory-search input{padding-left:42px}.directory-controls .chips{margin-top:12px;padding-bottom:14px}.directory-controls .chip{min-height:38px;color:var(--experience-muted);background:#fff8e806;border-color:#fff8e81a;padding:7px 13px;font-size:11px}.directory-controls .chip.active{color:var(--experience-paper);background:#72d7c41f;border-color:#72d7c46b}.directory-result{min-height:34px;color:var(--experience-muted);align-items:center;gap:8px;margin:0 -2px;padding:0 2px 12px;font-size:11px;display:flex}.directory-result .button-spinner{width:15px;height:15px;color:var(--experience-teal);flex-basis:15px}.directory-more{justify-content:center;margin-top:16px;display:flex}.directory-more .button{justify-content:space-between;min-width:220px}.provider-card--loading{pointer-events:none;grid-template-rows:24px 18px 1fr 42px;grid-template-columns:68px minmax(0,1fr);gap:10px;display:grid!important}.skeleton{background:#fff1;border-radius:9px;display:block;overflow:hidden}.skeleton:after{content:"";background:linear-gradient(90deg,#0000,#ffffff1f,#0000);width:55%;height:100%;animation:1.3s ease-in-out infinite skeleton-sweep;display:block;transform:translate(180%)}.skeleton--logo{border-radius:18px;grid-row:1/3;width:62px;height:62px}.skeleton--title{align-self:center;width:64%;height:16px}.skeleton--line{grid-column:1/-1;height:12px}.skeleton--line.short{width:72%}.skeleton--button{border-radius:12px;grid-column:1/-1;align-self:end;height:42px}@keyframes skeleton-sweep{to{transform:translate(-220%)}}#customer-view .card-grid{grid-template-columns:repeat(3,minmax(0,1fr));gap:14px}#customer-view .provider-card{content-visibility:auto;contain-intrinsic-size:auto 330px;background:linear-gradient(150deg,#16353ce0,#0e2328fa);border-color:#72d7c421;border-radius:22px;min-height:305px;padding:18px;box-shadow:0 12px 30px #0000001f}#customer-view .provider-card__top{align-items:flex-start}#customer-view :is(.provider-card__logo,.provider-card__icon){border-radius:18px;flex-basis:62px;width:62px;height:62px}.provider-card__identity{align-content:start;min-width:0;display:grid}.provider-card__type{color:var(--experience-amber);text-overflow:ellipsis;white-space:nowrap;font-size:10px;font-weight:800;overflow:hidden}#customer-view .provider-card h3{color:var(--experience-paper);text-overflow:ellipsis;white-space:nowrap;margin:3px 0 2px;font-size:16px;overflow:hidden}.provider-card__location{color:var(--experience-muted);align-items:center;gap:4px;font-size:10px;display:flex}.provider-card__location i,.provider-card__details i{color:var(--experience-teal);font-style:normal}#customer-view .provider-card__description{color:#cad7d4;-webkit-line-clamp:2;-webkit-box-orient:vertical;min-height:49px;margin:16px 0 12px;font-size:12px;line-height:2;display:-webkit-box;overflow:hidden}.provider-card__details{color:var(--experience-muted);gap:7px;font-size:10px;display:grid}.provider-card__details>span{text-overflow:ellipsis;white-space:nowrap;align-items:center;gap:7px;min-width:0;display:flex;overflow:hidden}#customer-view .provider-card__action{width:100%;min-height:42px;color:var(--experience-paper);box-shadow:none;background:#72d7c413;border-color:#72d7c433;justify-content:space-between;align-self:stretch;margin-top:auto}.premium-empty{text-align:center;min-height:220px;color:var(--experience-paper);background:#10282e80;border:1px dashed #72d7c438;border-radius:22px;flex-direction:column;grid-column:1/-1;justify-content:center;align-items:center;padding:28px;display:flex}.premium-empty>span{width:48px;height:48px;color:var(--experience-teal);background:#72d7c41a;border-radius:15px;place-items:center;margin-bottom:12px;font-size:23px;display:grid}.premium-empty>strong{font-size:16px}.premium-empty>p{max-width:500px;color:var(--experience-muted);margin:7px 0 17px;font-size:12px;line-height:1.9}.premium-empty--compact{min-height:190px}#manager-view .panel>.page-heading:not(.manager-hero){background:linear-gradient(145deg,#16353cb8,#10282ee6);border:1px solid #72d7c421;border-radius:22px;align-items:center;padding:22px 24px;box-shadow:0 11px 29px #0000001a}#manager-view .panel>.page-heading h1{color:var(--experience-paper);font-size:clamp(22px,3vw,31px)}#manager-view .manager-hero{align-items:center;min-height:220px;margin-bottom:18px;padding:30px 34px}.manager-hero__actions{justify-items:end;gap:12px;display:grid}.manager-today{color:var(--experience-muted);font-size:12px}#manager-view .manager-hero .button-primary{background:linear-gradient(135deg,var(--experience-amber),#f4b552);color:#13282c;border:1px solid #fff8e829;min-width:170px;min-height:48px;box-shadow:0 12px 30px #ffc86724}#manager-view #workdesk{grid-template-columns:repeat(4,minmax(0,1fr));gap:12px;margin-bottom:18px}#manager-view .manager-metric{text-align:right;background:linear-gradient(145deg,#16353cd1,#0e2328fa);border-color:#72d7c41f;border-radius:20px;grid-template-columns:38px minmax(0,1fr) 22px;align-items:start;gap:10px;min-height:150px;padding:16px;transition:transform .18s,border-color .18s;display:grid;box-shadow:0 11px 28px #0000001c}#manager-view .manager-metric:after{opacity:.035;width:110px;height:110px}.manager-metric__icon{background:color-mix(in srgb,currentColor 13%,transparent);border-radius:12px;place-items:center;width:38px;height:38px;font-size:18px;font-weight:900;display:grid;color:inherit!important}.manager-metric__copy{min-width:0;display:grid}#manager-view .manager-metric__copy small{color:var(--experience-muted);font-size:11px;font-style:normal}#manager-view .manager-metric__copy strong{color:var(--experience-paper);margin:7px 0 6px;font-size:31px;line-height:1}.manager-metric__copy em{color:var(--experience-muted);text-overflow:ellipsis;white-space:nowrap;font-size:9px;font-style:normal;overflow:hidden}.manager-metric__arrow{opacity:.55;align-self:center;color:currentColor!important}.manager-dashboard-grid{grid-template-columns:minmax(0,1.45fr) minmax(330px,.75fr);gap:14px}#manager-view .manager-dashboard-grid>.surface{background:linear-gradient(145deg,#122e34f0,#0e2328fa);border-color:#72d7c41f;border-radius:22px;min-width:0;padding:20px;box-shadow:0 12px 32px #0000001c}#manager-view .manager-dashboard-grid .surface-heading{align-items:center;margin-bottom:15px}#manager-view .manager-dashboard-grid h2{color:var(--experience-paper);margin:3px 0 0;font-size:17px}#manager-view .compact-request{text-align:right;width:100%;min-height:66px;color:inherit;cursor:pointer;grid-template-columns:39px minmax(0,1fr) auto 16px;padding:9px 10px;transition:border-color .18s,background .18s;display:grid}.compact-request__avatar{width:39px;height:39px;color:var(--experience-teal);background:#72d7c41a;border-radius:12px;place-items:center;font-size:12px;font-weight:900;display:grid}.compact-request__content{min-width:0;display:grid}.compact-request__content strong,.compact-request__content small{text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.compact-request__content strong{color:var(--experience-paper);font-size:12px}.compact-request__content small{color:var(--experience-muted);margin-top:3px;font-size:9px}.compact-request__arrow{color:var(--experience-muted);font-size:12px}#manager-view .quick-surface>div:first-child{margin-bottom:15px}#manager-view .quick-actions{gap:9px}#manager-view .quick-actions button{text-align:right;background:#fff8e806;border-color:#fff8e814;grid-template-columns:34px minmax(0,1fr);align-items:center;gap:9px;min-width:0;min-height:82px;padding:12px;transition:border-color .18s,background .18s;display:grid}#manager-view .quick-actions button>span:first-child{width:34px;height:34px;color:var(--experience-teal);background:#72d7c417;border-radius:11px;place-items:center;font-size:17px;display:grid}#manager-view .quick-actions button>span:last-child{min-width:0;display:grid}#manager-view .quick-actions b{color:var(--experience-paper);text-overflow:ellipsis;white-space:nowrap;font-size:11px;overflow:hidden}#manager-view .quick-actions small{color:var(--experience-muted);margin-top:3px;font-size:9px}#manager-view :is(.table-wrap,.system-table-wrap){background:#10282ee0;border-color:#72d7c421;border-radius:20px;box-shadow:0 10px 28px #0000001a}#manager-view .toolbar{background:#10282e8c;border:1px solid #72d7c41c;border-radius:17px;padding:8px}#manager-view .toolbar :is(input,select){min-height:44px}#manager-view th{height:48px;color:var(--experience-muted);background:#09191d61}#manager-view td{height:62px}@media (hover:hover) and (pointer:fine){#customer-view .provider-card,#manager-view .manager-metric,#manager-view .quick-actions button,#manager-view .compact-request{transition:transform .18s,border-color .18s,background .18s}#customer-view .provider-card:hover,#manager-view .manager-metric:hover{border-color:#72d7c452;transform:translateY(-2px)}#manager-view :is(.quick-actions button,.compact-request):hover{background:#72d7c411;border-color:#72d7c440}#manager-view tbody tr:hover td{background:#72d7c406}}@media (width<=1000px){.customer-experience-hero{grid-template-columns:1fr}#customer-view .card-grid,#manager-view #workdesk{grid-template-columns:repeat(2,minmax(0,1fr))}.manager-dashboard-grid{grid-template-columns:1fr}}.horizontal-nav-hint{display:none}@media (width<=760px){#manager-view>.command-nav{scroll-snap-type:x proximity;display:flex}#manager-view>.command-nav button{scroll-snap-align:start;min-width:112px}.horizontal-nav-hint:not([hidden]){color:#9fb9b6;justify-content:flex-end;align-items:center;gap:7px;min-height:28px;margin:-11px 8px 13px;font-size:9px;display:flex}.horizontal-nav-hint b{min-width:26px;height:22px;color:var(--experience-teal);background:#7fd1c114;border:1px solid #7fd1c138;border-radius:999px;place-items:center;font-size:14px;animation:1.4s ease-in-out infinite horizontal-nav-nudge;display:grid}.horizontal-nav-hint[data-direction=right] b{animation-direction:reverse}.request-facts{grid-template-columns:repeat(2,minmax(0,1fr))}}@keyframes horizontal-nav-nudge{50%{transform:translate(-3px)}}@media (prefers-reduced-motion:reduce){.horizontal-nav-hint b{animation:none}}@media (width<=620px){body[data-active-view=customer] .app-header{grid-template-columns:minmax(0,1fr) auto minmax(0,1fr);gap:7px;height:64px;padding:0 10px}body[data-active-view=customer] .app-header .superapp-return{width:auto;max-width:none;height:44px;min-height:44px;box-shadow:none;border-radius:999px;grid-column:1;justify-self:start;padding:7px 11px;font-size:11.5px}body[data-active-view=customer] .app-header .service-brand{grid-column:2;justify-self:center;gap:7px;max-width:100%}body[data-active-view=customer] .app-header .service-brand>img{flex:0 0 38px;width:38px;height:38px}body[data-active-view=customer] .app-header .service-brand strong{text-overflow:ellipsis;max-width:132px;font-size:11px;overflow:hidden}body[data-active-view=customer] .app-header .service-brand small,body[data-active-view=customer] .app-header .identity-badge{display:none}}@media (width<=390px){body[data-active-view=customer] .app-header{padding-inline:8px}body[data-active-view=customer] .app-header .superapp-return{padding-inline:9px;font-size:11px}body[data-active-view=customer] .app-header .service-brand>img{flex-basis:34px;width:34px;height:34px}body[data-active-view=customer] .app-header .service-brand strong{max-width:116px;font-size:10.5px}}.customer-google-search input,.customer-google-search input:hover,.customer-google-search input:focus{box-shadow:none!important;background:0 0!important;border:0!important;outline:0!important}@media (width<=620px){.experience-workspace>.workspace-nav{border-radius:15px;margin-bottom:16px;top:72px}#customer-view>.customer-nav button{text-align:center;flex-direction:column;gap:4px;min-width:0;padding-inline:7px}.customer-nav__icon{flex-basis:29px;width:29px;height:29px;font-size:15px}.customer-nav b{font-size:11px}.customer-nav small{display:none}.experience-hero,#manager-view .manager-hero{border-radius:22px}.customer-experience-hero,.experience-hero--compact,#manager-view .manager-hero{min-height:0;padding:22px 18px}.experience-hero h1,#manager-view .manager-hero h1{font-size:27px}.experience-hero p,#manager-view .manager-hero p{font-size:12px}.customer-overview{gap:7px}.customer-overview article{border-radius:14px;grid-template-columns:30px 1fr;column-gap:8px;min-height:78px;padding:10px}.customer-overview article>span{width:30px;height:30px;font-size:14px}.customer-overview strong{font-size:20px}.content-heading{align-items:flex-start;margin-top:23px}.content-heading p{display:none}.content-heading .text-button{min-height:36px;font-size:11px}#customer-view .customer-request-card{border-radius:18px;padding:16px}.customer-request-card__header{grid-template-columns:minmax(0,1fr) auto;gap:9px;display:grid}.request-service-icon{border-radius:12px;flex-basis:38px;width:38px;height:38px}#customer-view .customer-request-card h3{font-size:14px}.customer-request-card__header>.badge{text-overflow:ellipsis;white-space:nowrap;max-width:120px;min-height:27px;font-size:9px;overflow:hidden}.request-current{padding:12px}#customer-view .request-current p{font-size:12px}.request-facts>span{padding:9px}.directory-controls{border-radius:17px;margin:12px 0 16px;padding:13px 13px 0}.directory-controls .public-search-controls,#customer-view .card-grid{grid-template-columns:1fr}#customer-view .provider-card{min-height:280px}#manager-view .panel>.page-heading:not(.manager-hero){border-radius:19px;align-items:stretch;padding:18px}#manager-view .manager-hero{align-items:stretch}.manager-hero__actions{justify-items:stretch;width:100%}.manager-today{margin-top:3px}#manager-view .manager-hero .button-primary{width:100%}#manager-view #workdesk{grid-template-columns:1fr;gap:9px}#manager-view .manager-metric{grid-template-columns:38px minmax(0,1fr) 22px;align-items:center;min-height:92px}#manager-view .manager-metric__copy strong{margin-block:4px;font-size:25px}#manager-view .manager-dashboard-grid>.surface{border-radius:19px;padding:16px}#manager-view .compact-request{grid-template-columns:36px minmax(0,1fr) auto}.compact-request__avatar{width:36px;height:36px}.compact-request__arrow{display:none}#manager-view .quick-actions{grid-template-columns:repeat(2,minmax(0,1fr))}#manager-view .quick-actions button{grid-template-columns:1fr;justify-items:start;min-height:91px;padding:10px}#manager-view .toolbar{padding:7px}.premium-empty{min-height:190px;padding:22px 16px}}@media (prefers-reduced-motion:reduce){html{scroll-behavior:auto}.experience-workspace *,.experience-workspace :before,.experience-workspace :after{scroll-behavior:auto!important;transition-duration:.01ms!important;animation-duration:.01ms!important;animation-iteration-count:1!important}}@media (prefers-contrast:more){.experience-workspace{--experience-line:#fff8e86b;--experience-muted:#dce6e3}.experience-workspace :is(.badge,button,input,select,textarea,.surface,.provider-card,.request-card){border-width:2px}}.premium-command-nav{scroll-snap-type:x proximity;background:linear-gradient(145deg,#17353be0,#0e2328f0);border:1px solid #7fd1c124;border-radius:20px;gap:9px;margin-bottom:26px;padding:8px;box-shadow:0 16px 36px #00000024}.premium-command-nav button{scroll-snap-align:start;border-color:#7fd1c121;min-height:76px;position:relative;overflow:hidden;box-shadow:none!important}.premium-command-nav button:after{content:"";background:0 0;border-radius:3px;height:2px;position:absolute;inset:auto 18px 0}.premium-command-nav button.active:after{background:var(--amber-soft);box-shadow:0 0 14px #f2a93b73}.premium-command-nav button.active span{color:var(--amber-soft)!important}.premium-command-nav#manager-nav{grid-template-columns:repeat(8,minmax(96px,1fr))}.premium-command-nav#admin-nav{grid-template-columns:repeat(8,minmax(105px,1fr))}#admin-view .metric-grid{grid-template-columns:repeat(auto-fit,minmax(170px,1fr));gap:11px}#admin-view .metric-card{cursor:default;border-color:#7fd1c11f;min-height:122px;padding:17px}#admin-view .metric-card strong{font-size:clamp(23px,2.7vw,31px)}#admin-view .card-grid>.surface{min-height:210px}@media (width<=620px){.premium-command-nav{border-radius:16px;margin-inline:-2px}.premium-command-nav button{min-width:102px;min-height:68px}#admin-view .metric-grid{grid-template-columns:repeat(2,minmax(0,1fr))}#admin-view .metric-card{min-height:108px;padding:14px}}@supports not (backdrop-filter:blur(1px)){.experience-workspace>.workspace-nav,.directory-controls{background:#10282e}}#customer-view .customer-service-card{content-visibility:auto;contain-intrinsic-size:auto 86px;background:linear-gradient(145deg,#16353cd1,#0d2227fa);border:1px solid #72d7c426;border-radius:20px;margin:0;transition:border-color .18s,box-shadow .18s;overflow:hidden;box-shadow:0 11px 28px #0000001f}#customer-view .customer-service-card.need_information{border-color:#ff8b7380;box-shadow:0 12px 30px #68231c2e}#customer-view .customer-service-card>summary{min-height:84px;color:var(--experience-paper);cursor:pointer;grid-template-columns:auto minmax(0,1fr) auto auto auto;align-items:center;gap:13px;padding:13px 16px;list-style:none;display:grid}#customer-view .customer-service-card>summary::-webkit-details-marker{display:none}.customer-service-card__identity{gap:2px;min-width:0;display:grid}.customer-service-card__identity>small{color:var(--experience-amber);text-overflow:ellipsis;white-space:nowrap;font-size:10px;font-weight:800;overflow:hidden}.customer-service-card__identity>strong{text-overflow:ellipsis;white-space:nowrap;font-size:15px;overflow:hidden}.customer-service-card__identity>em{color:var(--experience-muted);text-overflow:ellipsis;white-space:nowrap;font-size:10px;font-style:normal;overflow:hidden}#customer-view .customer-service-card>summary time{text-align:center;border-inline:1px solid #fff8e812;gap:3px;min-width:135px;padding-inline:13px;font-style:normal;display:grid}#customer-view .customer-service-card>summary time strong{font-size:11px}#customer-view .customer-service-card>summary time small{color:var(--experience-muted);font-size:9px}.customer-service-card__toggle{width:32px;height:32px;color:var(--experience-teal);background:#72d7c414;border-radius:10px;place-items:center;font-size:18px;transition:transform .18s,background .18s;display:grid}.customer-service-card[open] .customer-service-card__toggle{background:#72d7c429;transform:rotate(180deg)}.customer-service-card__body{background:#07181d3d;border-top:1px solid #fff8e812;padding:0 18px 18px}.customer-service-card__body>.request-progress{border-radius:0;margin:0 -18px 17px}.customer-service-card__body .request-current{margin-bottom:12px}.customer-service-card__body .request-facts{grid-template-columns:repeat(auto-fit,minmax(150px,1fr));margin-top:0}.customer-service-card__body .request-facts strong{white-space:normal;line-height:1.65}#customer-view .customer-service-card .request-history{background:#09191d3d;border:1px solid #72d7c41f;border-radius:15px;margin-top:12px;padding:14px 16px}#customer-view .customer-service-card .request-history>header{color:var(--experience-teal);justify-content:space-between;align-items:center;font-size:12px;font-weight:800;display:flex}#customer-view .customer-service-card .request-history>header small{color:var(--experience-muted);font-size:10px;font-weight:500}#customer-view .customer-service-card .request-history .timeline{margin:14px 4px 0;padding-top:4px}#customer-view .provider-card{min-height:315px}.provider-card__actions{grid-template-columns:minmax(0,.82fr) minmax(0,1.18fr);gap:8px;margin-top:auto;padding-top:15px;display:grid}.provider-card__actions .provider-card__action{margin-top:0!important}.provider-card__remote{grid-template-rows:auto auto;grid-template-columns:auto minmax(0,1fr);column-gap:7px;min-width:0;min-height:48px;color:#fff1c9!important;box-shadow:none!important;background:linear-gradient(145deg,#f5c76d2b,#f5c76d12)!important;border:1px solid #f5c76d59!important;padding:7px 11px!important;display:grid!important}.provider-card__remote>span:first-child{color:var(--experience-amber);grid-row:1/3;font-size:16px}.provider-card__remote>span:nth-child(2){text-overflow:ellipsis;white-space:nowrap;font-size:11px;overflow:hidden}.provider-card__remote>small{color:var(--experience-muted);text-overflow:ellipsis;white-space:nowrap;font-size:8px;overflow:hidden}@media (width<=720px){#customer-view .customer-service-card>summary{grid-template-columns:auto minmax(0,1fr) auto;gap:10px;padding:12px}#customer-view .customer-service-card>summary time{text-align:right;border:0;grid-column:2;min-width:0;padding:0}#customer-view .customer-service-card>summary>.badge{grid-area:1/3}.customer-service-card__toggle{grid-area:2/3;width:28px;height:28px}.customer-service-card__body{padding:0 12px 12px}.customer-service-card__body>.request-progress{margin-inline:-12px}.provider-card__actions{grid-template-columns:1fr}.provider-card__actions .button{width:100%}}#customer-view.customer-simple-workspace{max-width:1120px;margin-inline:auto}#customer-view>.customer-nav{grid-template-columns:repeat(3,minmax(0,1fr));width:min(760px,100%);padding:7px}#customer-view>.customer-nav button{min-height:58px}.customer-simple-hero{background:radial-gradient(circle at 8% 5%,#ffc86724,#0000 30%),linear-gradient(145deg,#17363d,#0d252b);border:1px solid #72d7c42e;border-radius:28px;padding:clamp(22px,4vw,42px);position:relative;overflow:hidden;box-shadow:0 18px 48px #0000002e}.customer-simple-hero:after{content:"";pointer-events:none;border:1px solid #ffc8671f;border-radius:50%;width:240px;height:240px;position:absolute;bottom:-95px;left:-75px;box-shadow:0 0 0 35px #ffc86706,0 0 0 72px #72d7c405}.customer-simple-hero__welcome{z-index:1;text-align:center;position:relative}.customer-simple-hero__welcome h1{margin:7px 0 6px;font-size:clamp(28px,4.2vw,43px)}.customer-simple-hero__welcome p{color:var(--experience-muted);margin:0;font-size:14px;line-height:1.9}.customer-choice-grid{z-index:1;grid-template-columns:repeat(3,minmax(0,1fr));gap:11px;margin-top:26px;display:grid;position:relative}.customer-choice{min-width:0;min-height:114px;color:var(--experience-paper);text-align:right;cursor:pointer;background:#081c219e;border:1px solid #72d7c42b;border-radius:19px;grid-template-columns:auto minmax(0,1fr) auto;align-items:center;gap:11px;padding:15px;transition:transform .18s,border-color .18s,background .18s;display:grid;box-shadow:0 9px 22px #0000001a}.customer-choice:hover{background:#13363ddb;border-color:#72d7c46b;transform:translateY(-2px)}.customer-choice--primary{background:linear-gradient(145deg,#ffc86738,#ff7a3f1f);border-color:#ffc86773}.customer-choice__number{width:40px;height:40px;color:var(--experience-teal);background:#72d7c41f;border-radius:13px;flex:0 0 40px;place-items:center;font-size:17px;font-weight:900;display:grid}.customer-choice--primary .customer-choice__number{background:var(--experience-amber);color:#10252b}.customer-choice>span:nth-child(2){gap:5px;min-width:0;display:grid}.customer-choice b{font-size:14px}.customer-choice small{color:var(--experience-muted);font-size:10px;line-height:1.7}.customer-choice>i{color:var(--experience-teal);font-size:18px;font-style:normal}.customer-choice--primary>i{color:var(--experience-amber)}.customer-help-callout{z-index:1;background:#081b2061;border:1px solid #fff8e814;border-radius:15px;justify-content:center;align-items:center;gap:10px;width:min(650px,100%);margin:18px auto 0;padding:11px 14px;display:flex;position:relative}.customer-help-callout>span{width:32px;height:32px;color:var(--experience-teal);background:#72d7c41f;border-radius:50%;flex:0 0 32px;place-items:center;font-weight:900;display:grid}.customer-help-callout p{gap:1px;margin:0;display:grid}.customer-help-callout strong{font-size:11px}.customer-help-callout small{color:var(--experience-muted);font-size:9px;line-height:1.7}.customer-status-section{background:#0f272db8;border:1px solid #72d7c421;border-radius:22px;margin-top:20px;padding:21px}.customer-section-heading{justify-content:space-between;align-items:end;gap:14px;margin-bottom:14px;display:flex}.customer-section-heading h2{margin:3px 0 0;font-size:20px}.customer-section-heading p{color:var(--experience-muted);margin:4px 0 0;font-size:11px}.customer-status-section .customer-overview{grid-template-columns:repeat(3,minmax(0,1fr))}.customer-status-section .customer-overview article{min-height:82px}.customer-status-section .customer-overview article:nth-child(2)>span{color:var(--experience-coral);background:#ff8b731f}.customer-status-section .customer-overview article:nth-child(3)>span{color:#8ee0ad;background:#6ddc991f}.customer-center-hero{text-align:center;background:radial-gradient(circle at 8% 10%,#ffc8671f,#0000 30%),linear-gradient(145deg,#17363d,#0d252b);border:1px solid #72d7c429;border-radius:26px;padding:clamp(22px,4vw,38px)}.customer-center-hero h1{margin:8px 0 5px;font-size:clamp(29px,4vw,42px)}.customer-center-hero p{color:var(--experience-muted);margin:0;font-size:13px;line-height:1.9}.customer-step-pill{min-height:28px;color:var(--experience-amber);background:#ffc86714;border:1px solid #ffc86740;border-radius:99px;align-items:center;padding:5px 10px;font-size:9px;font-weight:900;display:inline-flex}.directory-controls.customer-simple-directory{margin-top:14px;padding:17px}.customer-primary-search{color:var(--experience-paper);gap:8px;font-size:14px;font-weight:900;display:grid}.customer-primary-search>div{position:relative}.customer-primary-search i{z-index:1;color:var(--experience-teal);font-size:22px;font-style:normal;position:absolute;top:50%;right:17px;transform:translateY(-50%)}.customer-primary-search input{font-size:15px;border-width:2px!important;border-color:#72d7c44d!important;border-radius:16px!important;height:58px!important;padding-right:52px!important}.customer-primary-search small{color:var(--experience-muted);font-size:9px;font-weight:500}.customer-filter-details{background:#081b2059;overflow:hidden;border:1px solid #fff8e814!important;border-radius:15px!important;margin:13px 0 0!important;padding:0!important}.customer-filter-details>summary{min-height:52px;color:var(--experience-paper);grid-template-columns:auto minmax(0,1fr) auto;align-items:center;gap:10px;padding:9px 12px;list-style:none;display:grid}.customer-filter-details>summary::-webkit-details-marker{display:none}.customer-filter-details>summary>span:first-child{background:#72d7c417;border-radius:10px;place-items:center;width:32px;height:32px;font-size:14px;display:grid}.customer-filter-details>summary>span:nth-child(2){gap:1px;display:grid}.customer-filter-details>summary b{font-size:11px}.customer-filter-details>summary small{color:var(--experience-muted);font-size:9px}.customer-filter-details>summary>i{color:var(--experience-teal);font-size:17px;font-style:normal;transition:transform .18s}.customer-filter-details[open]>summary>i{transform:rotate(180deg)}.customer-filter-details>div{border-top:1px solid #fff8e812;padding:12px}.customer-filter-details .search{max-width:310px}.customer-filter-details .chips{margin-bottom:0!important;padding-bottom:2px!important}.customer-provider-heading{margin:23px 2px 12px}.customer-provider-heading h2{margin-top:7px}.customer-provider-heading p{font-size:11px}#customer-view .provider-card__icon{letter-spacing:-1px;background:linear-gradient(145deg,#72d7c433,#72d7c414);font-size:18px;font-weight:900}.provider-card__actions{grid-template-columns:minmax(0,1.18fr) minmax(0,.82fr)}.provider-card__remote{min-height:54px}.provider-card__action{font-size:9px!important}.provider-card__remote>span:nth-child(2){font-size:11px}.provider-card__remote>small{font-size:8px}@media (width<=820px){.customer-choice-grid{grid-template-columns:1fr}.customer-choice{min-height:82px}.customer-help-callout{justify-content:flex-start}.customer-status-section .customer-overview{grid-template-columns:repeat(3,minmax(0,1fr))}}@media (width<=620px){#customer-view.customer-simple-workspace{padding-bottom:92px}#customer-view>.customer-nav{inset:auto 10px calc(8px + env(safe-area-inset-bottom));z-index:55;background:#09191df5;border-color:#72d7c447;border-radius:19px;width:auto;margin:0;padding:5px;position:fixed;box-shadow:0 14px 45px #00000080}#customer-view>.customer-nav button{text-align:center;flex-direction:column;gap:3px;min-height:57px;padding:5px 3px}#customer-view>.customer-nav .customer-nav__icon{flex-basis:27px;width:27px;height:27px;font-size:14px}#customer-view>.customer-nav b{font-size:10px}#customer-view>.customer-nav small{display:none}.customer-nav .remote-nav-count{top:2px;left:calc(50% - 26px)}body:has(#customer-view:not(.hidden)) .toast-region{bottom:96px}.customer-simple-hero{border-radius:22px;padding:20px 13px}.customer-simple-hero__welcome h1{font-size:29px}.customer-simple-hero__welcome p{font-size:12px}.customer-choice-grid{gap:8px;margin-top:18px}.customer-choice{border-radius:16px;min-height:76px;padding:11px}.customer-choice__number{flex-basis:35px;width:35px;height:35px}.customer-choice b{font-size:13px}.customer-help-callout{text-align:right;align-items:flex-start;margin-top:12px}.customer-status-section{border-radius:18px;padding:14px}.customer-section-heading h2{font-size:17px}.customer-status-section .customer-overview{grid-template-columns:1fr;gap:7px}.customer-status-section .customer-overview article{grid-template-rows:1fr;grid-template-columns:34px minmax(0,1fr) auto;min-height:62px}.customer-status-section .customer-overview article>span{grid-row:auto}.customer-status-section .customer-overview strong{order:3;font-size:24px}.customer-status-section .customer-overview small{align-self:center;margin:0;font-size:11px}.customer-center-hero{border-radius:21px;padding:24px 15px}.customer-center-hero h1{font-size:30px}.directory-controls.customer-simple-directory{padding:12px}.customer-primary-search input{font-size:14px;height:56px!important}.customer-provider-heading{align-items:flex-start}.customer-provider-heading p{line-height:1.8}.provider-card__actions{grid-template-columns:1fr}.provider-card__remote{order:-1}.provider-card__actions .button{width:100%;min-height:52px}.provider-card__action{font-size:10px!important}}.provider-card__actions>:only-child{grid-column:1/-1}#customer-view.customer-zero-workspace{width:min(680px,100%);margin-inline:auto;padding-bottom:48px}#customer-view.customer-zero-workspace>.customer-panel{margin:0;display:block}.customer-zero-top{justify-content:space-between;align-items:center;margin:0 0 18px;padding:2px 1px;display:flex}.customer-zero-top>div{align-items:baseline;gap:6px;display:flex}.customer-zero-top span{color:var(--experience-muted);font-size:13px}.customer-zero-top strong{font-size:18px}.customer-menu-button{border:1px solid var(--experience-line);width:44px;height:44px;color:var(--experience-paper);cursor:pointer;background:0 0;border-radius:50%;place-items:center;font-size:21px;display:grid}.customer-current-panel{padding:0!important}.customer-current-panel>h1{margin:0 0 9px;font-size:17px}.customer-current-card{background:#10282e;border:1px solid #72d7c433;border-radius:15px;grid-template-columns:minmax(0,1fr) auto;gap:5px 12px;padding:16px;display:grid}.customer-current-card.need_information{border-color:#ff8b7399}.customer-current-card>div{gap:2px;min-width:0;display:grid}.customer-current-card>div small{color:var(--experience-muted);text-overflow:ellipsis;white-space:nowrap;font-size:10px;overflow:hidden}.customer-current-card>div strong{text-overflow:ellipsis;white-space:nowrap;font-size:16px;overflow:hidden}.customer-current-card>span{color:var(--experience-teal);background:#72d7c41a;border-radius:7px;align-self:center;padding:5px 8px;font-size:10px;font-weight:800}.customer-current-card.need_information>span{color:#ffad9c;background:#ff8b731f}.customer-current-card>p{border-top:1px solid var(--experience-line);grid-column:1/-1;margin:9px 0 0;padding-top:11px;font-size:12px;line-height:1.9}.customer-current-card>time{color:var(--experience-muted);grid-column:1/-1;font-size:9px}.customer-current-empty{border:1px dashed var(--experience-line);min-height:70px;color:var(--experience-muted);border-radius:13px;align-items:center;gap:10px;padding:14px;display:flex}.customer-current-empty>span{color:#7fdfa5;font-size:20px}.customer-current-empty strong{font-size:12px}.customer-zero-actions{grid-template-columns:1fr 1fr;gap:9px;margin:14px 0 32px;display:grid}.customer-zero-action{min-height:62px;color:var(--experience-paper);cursor:pointer;background:0 0;border:1px solid #72d7c440;border-radius:14px;justify-content:center;align-items:center;gap:9px;display:flex}.customer-zero-action>span{font-size:21px}.customer-zero-action strong{font-size:13px}.customer-zero-action--online{border-color:var(--experience-teal);background:var(--experience-teal);color:#0b2228}.customer-directory-panel,.customer-online-panel{padding:0!important}.customer-zero-heading{justify-content:space-between;align-items:center;gap:12px;margin-bottom:10px;display:flex}.customer-zero-heading h2{margin:0;font-size:18px}.customer-zero-heading>button{min-height:38px;color:var(--experience-teal);font:inherit;cursor:pointer;background:0 0;border:1px solid #72d7c442;border-radius:9px;padding:7px 11px;font-size:10px;font-weight:800}.customer-zero-search{display:block;position:relative}.customer-zero-search i{z-index:1;color:var(--experience-muted);font-size:20px;font-style:normal;position:absolute;top:50%;right:15px;transform:translateY(-50%)}.customer-zero-search input{width:100%;background:#10282e!important;border:1px solid #ffffff29!important;border-radius:13px!important;height:54px!important;padding-right:46px!important;font-size:15px!important}.customer-directory-panel>.directory-result{min-height:27px;padding:6px 2px 5px;font-size:9px}.customer-provider-list{border-top:1px solid var(--experience-line);display:grid}.customer-provider-row{border-bottom:1px solid var(--experience-line);grid-template-columns:minmax(0,1fr) auto;align-items:center;gap:10px;min-width:0;padding:11px 2px;display:grid}.customer-provider-row__main{align-items:center;gap:10px;min-width:0;display:flex}.customer-provider-row__main :is(.provider-card__logo,.provider-card__icon){border-radius:11px!important;flex:0 0 46px!important;width:46px!important;height:46px!important}.customer-provider-row__main>div{gap:3px;min-width:0;display:grid}.customer-provider-row__main strong{text-overflow:ellipsis;white-space:nowrap;font-size:13px;overflow:hidden}.customer-provider-row__main small{color:var(--experience-muted);text-overflow:ellipsis;white-space:nowrap;font-size:9px;overflow:hidden}.customer-provider-row__actions{align-items:center;gap:5px;display:flex}.customer-provider-row__actions>a,.customer-provider-row__actions .provider-card__remote{justify-content:center;align-items:center;text-decoration:none;min-height:40px!important;color:var(--experience-muted)!important;background:0 0!important;border:1px solid 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#72d7c433;border-radius:18px;padding:0}.customer-more-dialog::backdrop{background:#030d10cc}.customer-more-dialog>section{padding:16px}.customer-more-dialog header{justify-content:space-between;align-items:center;margin-bottom:13px;display:flex}.customer-more-dialog h2{margin:0;font-size:18px}.customer-more-dialog .request-list{gap:8px;display:grid;overflow-y:auto}@media (width<=620px){#customer-view.customer-zero-workspace{padding:8px 12px 40px}.customer-zero-top{margin-bottom:15px}.customer-zero-actions{margin-bottom:29px}.customer-provider-row{grid-template-columns:minmax(0,1fr);gap:7px;padding:12px 0}.customer-provider-row__actions{padding-right:56px}.customer-provider-row__actions>a,.customer-provider-row__actions .provider-card__remote{flex:1;min-height:42px!important}.customer-more-dialog{border:0;border-radius:0;width:100vw;max-width:none;height:100dvh;max-height:none;margin:0;inset:0}.customer-more-dialog>section{height:100%;padding:14px}.customer-more-dialog 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